Notes for local businesses.

Guides on loyalty, bookings, messages and running the day, and the thinking behind how Fidelect works.

LoyaltyOctober 26, 20264 min read

How to set up a loyalty programme your clients understand

Points per dirham, one reward worth coming back for, and rules a client can repeat at the counter. A simple programme beats a clever one.

GuidesOctober 22, 20264 min read
Five automatic messages worth switching on
Confirmations, reminders and a nudge to come back: the messages that save no-shows and fill the calendar, sent without anyone typing them.
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LoyaltyOctober 17, 20263 min read
Levels: thank your regulars without discounting everything
Levels reward the clients who come back most, with faster points, a small saving or a perk you choose, while everyone else keeps the usual rules.
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By tradeOctober 13, 20264 min read
Running delivery with your own drivers
Invite your drivers with a link, set your zones and fees, and follow every delivery and the cash at the door, without a delivery platform in between.
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GuidesOctober 8, 20263 min read
Bringing your client list over from a spreadsheet
Your clients are already somewhere: a spreadsheet, a notebook, a phone. Here's how to bring them into Fidelect without creating duplicates.
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How we buildOctober 2, 20263 min read
Why clinics on Fidelect have no points
Loyalty is at the heart of Fidelect, except in healthcare. Here's why clinics get appointments, reception and recalls instead, and no clinical records.
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