Who we are
Fidelect runs loyalty, bookings, orders and messages for local businesses, and the app their customers use. This page covers the Fidelect app and websites for customers, the business workspace and the driver portal.
What we collect
- Your account: your name, email, phone number if you give it, your language and the ways you sign in.
- At each place you join: your visits, bookings, orders, payments, points and rewards, your messages with the place and the notes the place keeps.
- Your message choices, place by place.
- At clinics, only administrative details such as appointments, how to reach you and the people you look after. Never clinical records.
- For drivers: name, phone, vehicle and plate, a photo, deliveries and cash, and your location only while you're online.
- Sign-in and security details, such as your sessions and devices, to keep your account safe.
How we use it
- To run Fidelect: your cards, bookings, orders and messages.
- To keep your account secure and spot misuse.
- To send updates about your own bookings and orders.
- To send news and offers, only from places you've said yes to.
- To understand how Fidelect is used as a whole, so we can improve it.
What each business sees
A business sees only what you share with it: your name, how to reach you and your activity at that business. It never sees your activity at other places. Inside a business, each person sees only what their role allows.
Your message choices
Updates about your bookings and orders always reach you. News and offers need your yes, place by place, and you can change your mind at any time in Account, then Messages, or by replying STOP to a text or WhatsApp message.
How long we keep it
We keep your account details while your account is open. When you delete your account, your login and your links to places are deleted. Businesses keep their own records of your visits and payments, as they need them to keep their accounts.
Security
Accounts can use passkeys and two-step sign-in. Each business is kept apart from every other, and every change to payments and permissions is recorded.
Your rights
You can see and correct your details in your account, turn offers off, and delete your account at any time. To ask what we hold about you or for anything else about your data, contact us.
Changes to this page
When this page changes, we update the date at the top. If a change matters to how your data is used, we'll tell you before it applies.