The operating system
built around loyalty
Stop stacking tools. Fidelect is a modular platform where loyalty, marketing, operations, and analytics live in one foundation - so you can grow lifetime value and lower the cost of every new customer.
Replace your tool stack with one system
Most businesses juggle 5 to 8 tools for loyalty, marketing, support, and analytics. Fidelect replaces them with a single platform where every module shares one customer data layer.
Engage
Loyalty Engine
Points, tiers, rewards, and referrals - configured to match your brand. Flexible earning rules, multipliers, and stacking options.
Gamification
Achievements, streaks, and leaderboards that turn routine visits into compelling loops. Four rarity levels, bonus points, streak recovery.
Marketing Automation
Nine campaign types, dynamic segments, visual journey builder, multi-channel broadcasts, coupons - all triggered by real customer behavior.
Unified Inbox
WhatsApp Business, in-app messaging, and AI-powered support tickets in one inbox. Your knowledge base trains the AI to answer like your team.
Operate
Commerce
Products, orders, memberships, gift cards, and inventory - with loyalty points attached to every transaction automatically.
Scheduling
Appointments, reservations, and events with availability rules, approval workflows, custom fields, and loyalty points for bookings.
Analytics & Reports
Six dashboards covering loyalty, sales, campaigns, and communication. Custom reports with scheduled PDF/CSV delivery.
Integrations & API
Shopify, WooCommerce, Google Calendar, WhatsApp - plus a documented REST API and webhooks for custom workflows.
A loyalty engine designed for your brand
Go beyond basic points. Design a multi-layered loyalty system with tiers, rewards, and referrals that reflect your brand identity and incentivize the behaviors that matter most.
Configure earning rules, multipliers, and stacking options. Award points on purchases, referrals, achievements, or custom events.
Create progression ladders with automatic upgrades, tier-exclusive benefits, and visible milestones that motivate customers to level up.
Offer discounts, free products, VIP experiences, and early access. Control stock, set tier restrictions, and track redemption rates.
Issue unique codes, reward both referrer and referee, and track conversions. Built-in fraud prevention blocks self-referrals and duplicates.
Turn engagement into a game worth playing
Achievements, streaks, and leaderboards transform routine interactions into compelling loops that keep customers coming back.
Achievements & Badges
Unlock badges for milestones - purchases, spend, referrals, streaks. Four rarity levels from Common to Legendary. Optional bonus points on unlock.
Streaks & Consistency
Reward customers for showing up regularly. Escalating bonuses for longer streaks, with recovery mechanics to re-engage lapsed users.
Leaderboards & Competition
Rank customers by points, purchases, referrals, or achievements. Weekly, monthly, and all-time boards with bonus prizes for top performers.
Marketing that runs itself
Segment your audience, build multi-step journeys, and launch targeted campaigns - all from one platform, across every channel.
Smart Campaigns
Nine pre-built types - Birthday, Welcome, Win-Back, Tier Upgrade, Milestone, Points Multiplier, Product Launch, Seasonal, and Referral - plus custom triggers.
Dynamic Segments
Filter by behavior, spend, tier, engagement, referrals, and custom attributes with AND/OR logic. Live customer counts update in real time.
Automated Journeys
Visual builder with triggers, delays, conditions, and branching. Send emails, SMS, WhatsApp, or in-app messages at the perfect moment.
Multi-Channel Broadcasts
One-off sends across email, SMS, WhatsApp, and in-app. Schedule ahead, pause, cancel, and track delivery stats in real time.
Coupons & Promotions
Percentage, fixed, free shipping, or buy-X-get-Y. Target segments, tiers, or categories with per-customer limits and minimum order rules.
Template Library
Rich editors for email, SMS, WhatsApp, and in-app. Personalization variables, auto-save, and reuse across campaigns, broadcasts, and journeys.
Every conversation, one inbox
WhatsApp, in-app messaging, and AI-powered support - all unified so your team never misses a customer touchpoint.
WhatsApp Business
Send templates, event notifications, and broadcasts. AI auto-replies handle routine questions. Full delivery and read analytics.
Direct Messaging
Direct and group chats with rich media, customer context, and reply/edit/reactions. Pin, archive, and search across conversations.
AI-Powered Support
Ticket inbox with AI auto-reply, suggested responses, assignment rules, and escalation. Your knowledge base trains the AI to answer like your team.
Run your business from one back office
Products & Catalog
Manage pricing, images, categories, and inventory. Attach loyalty points per product and set low-stock alerts.
Order Management
Process walk-in, phone, and online orders with status tracking, payment handling, tax, shipping, and discount logic.
Bookings & Events
Appointments, reservations, and events with availability rules, custom fields, approval workflows, and loyalty points for bookings.
Automations
Event-driven workflows for orders, support tickets, low stock, sign-ups, campaigns, and more. Conditions, throttling, and test mode.
Inventory
Track stock across locations, manage suppliers and purchase orders, run cycle counts, and sync with Shopify or WooCommerce.
Memberships
Monthly, yearly, or lifetime plans with automatic member discounts. Issue cards, track renewals, and view discounted orders.
Decisions backed by data, not guesswork
See which campaigns drive ROI, where customers drop off, and how your loyalty economy performs - all in dashboards designed for clarity.
Live Dashboards
Revenue, customers, loyalty points, campaign performance, and communication metrics - all in one view with flexible date ranges.
Custom Reports
Build reports by any metric and dimension. Schedule PDF/CSV delivery, use templates, and share with stakeholders.
AI Quick Insights
Surface trends, churn risk, and campaign ROI automatically. Cohort analysis and period comparisons reveal what drives retention.
Built for your industry
Every industry has different retention challenges. Fidelect adapts to the way your customers engage, spend, and come back.
Turn one-time appointments into lasting patient relationships. Reward treatment plans, incentivize referrals, and build loyalty that compounds over time.
Based on global loyalty program research and industry benchmarks.
Connects to the tools you already use
Sync products, orders, customers, and events with the platforms your business already relies on.
Enterprise-grade compliance built in
Audit logs, GDPR data exports, right-to-erasure workflows, retention policies, and role-based access control - ready from day one.
Audit Logs
Searchable record of every action - who, what, when. Export for compliance audits.
GDPR & Privacy
Data exports, right to erasure, deletion queues, retention policies, and consent tracking.
Role-Based Access
Grant precise permissions - marketing accesses campaigns, finance sees billing, and customer data stays protected.
Start building your loyalty engine today
Join thousands of businesses using Fidelect to turn first-time visitors into lifelong customers.