Fidelect

Turn walk‑ins into repeat revenue

Transform your business with a modular customer operating system. Fidelect combines loyalty, engagement, marketing and analytics into one foundation so you can grow lifetime value and lower the cost of acquiring new customers.

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Customer using loyalty program on mobile device
83%
Repeat purchases
67%
Customer spend
25%
Profit

Why Fidelect

Instead of bolting on a points program, Fidelect lets you design a customer operating system tailored to your brand. Each module, from rewards to referrals to campaigns, plugs into a single platform where all your customer data lives. As your needs evolve, you can activate new modules without switching tools or breaking workflows.

Build your own customer OS

Build your own customer OS

Design a modular foundation where rewards, referrals, campaigns, and analytics live in one place and grow with your business.

Grow loyalty by design

Grow loyalty by design

Tiers, achievements, streaks, and leaderboards gamify the experience and reward customers for their behavior.

Turn customers into advocates

Turn customers into advocates

Your referral engine turns loyal customers into advocates, bringing in new members at a lower cost.

Get a complete view of your business

Get a complete view of your business

Dashboards and reports show which incentives drive results, which segments are thriving, and where to focus next.

5×
More Likely to Return
67%
Higher Spending
4.8×
ROI for Top Brands

Rewarding for every kind of business

Rewarding for every kind of business

Spend
70%
MORE REPEAT VISITS
Visit
67%
HIGHER TREATMENT VALUE

Based on global loyalty program data.

Clinic loyalty program customer
Keep the sales coming

Transform one-time appointments into lifelong client relationships with personalized rewards that keep patients coming back for more treatments.

What You Can Do

Design, automate, and optimize loyalty, marketing, and operations from one modular system.

Design your loyalty engine
Design your loyalty engine

Design your loyalty engine

Create point systems, tiers, and benefits that reflect your brand. Offer exclusive rewards, early access, and status-based perks, plus achievements, streaks, and leaderboards.

How It Works

Connect your business, activate the modules you need, and launch a program that keeps customers engaged while you measure and improve results.

01
Connect your business
Import customers, products, and core data.
02
Activate modules
Choose the loyalty, marketing, and operations tools you need.
03
Launch your program
Set up rewards, tiers, and campaigns with no code.
04
Engage customers
Encourage visits, referrals, and redemptions through the app.
05
Measure and iterate
Use analytics to refine strategies and grow long-term value.
Build a business that customers love coming back to Fidelect is more than a loyalty program. It helps you build relationships, increase lifetime value, and lower acquisition costs with one source of truth.
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FAQs

Points are calculated based on your base currency order totals, with configurable campaign multipliers applied automatically. Our flexible points engine supports baseline earning, campaign-aware multipliers, and stacking options (Best-only, Stack-all, Stack-by-type, Priority Order). You can customize point values per organization and ensure every transaction is properly attributed.

Fidelect supports a comprehensive rewards marketplace: digital rewards, physical products, exclusive experiences, discounts, and early access perks. Includes stock control, category management, tier exclusivity, online/offline redemption codes, and staff-assisted redemptions.

Yes. Configure tiers with automatic assignment based on points earned, spend thresholds, or custom criteria. Define benefits like discounts, exclusive access, and early launches. Customers track progress in the portal; discounts apply automatically at checkout.

Email, SMS, and in-app messaging with templates, automated triggers, and segmentation-based targeting that respects opt-in/unsubscribes. Scheduling, queueing, and delivery tracking included. Push and WhatsApp are planned.

We prevent self-referrals, block duplicate pairings, use collision-safe unique code generation, and maintain full audit trails. Referral links are tracked via evented lifecycles for fair attribution and fraud prevention.

Absolutely. Our headless REST API (v1) covers customers, points, rewards, campaigns, segments, and broadcasts. Secured with API keys, rate limited, and fully documented via OpenAPI.

Yes. Build dynamic, reusable segments with JSON-based filters: purchase behavior, tier status, engagement, and custom attributes with real-time counts. Use segments across automations and broadcasts.

Comprehensive analytics with transaction-level attribution: campaign performance, engagement scoring, tier progression, and ROI. The AI admin assistant surfaces insights and risks. All transactions and redemptions include full audit trails.