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Fidelect

For businesses

One system behind every returning customer.

Loyalty, marketing, operations and analytics on one foundation, so the work of keeping a customer stops being spread across five tools.

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83%
of revenue comes from returning customers
67%
higher spend from tier members
5x
average return on the programme
The Fidelect business dashboard

One customer record. Eight ways to act on it.

  1. Loyalty

  2. Engagement

  3. Marketing

  4. Messaging

  5. Commerce

  6. Operations

  7. Analytics

  8. Governance

One connected system

Every return starts with what happened before.

Fidelect connects purchases, visits, bookings and conversations to one customer record, then helps your team turn each moment into a reason to come back.

Loyalty

Reward the relationship, not only the transaction.

Shape points, tiers, referrals and rewards around the behavior that matters to your business, while customers always know where they stand.

  • Rules that match the way your customers return
  • Rewards, tiers and referrals in one programme
  • A member card customers can carry at the counter
The loyalty section of the Fidelect dashboard

Marketing

Act on the moments that bring customers back.

Build dynamic audiences and journeys around real customer moments, from a first welcome to a milestone or a thoughtful win-back.

  • Segments that stay current as behavior changes
  • Multi-step journeys with meaningful triggers
  • Clear performance for every send
The customer journey builder in Fidelect
The unified message inbox in Fidelect

Messaging

One customer. One continuous conversation.

Bring messages, support requests and configured channels into the same relationship, so every reply starts with context.

  • Conversations connected to the customer profile
  • Reusable templates for consistent replies
  • History the next team member can understand
The task list view in the Fidelect dashboard

Operations

Keep the next action close to the customer.

Bring everyday work beside the relationship it serves, from orders and bookings to team tasks, products and stock.

  • Customer activity and operational work together
  • Clear tasks, owners and progress for the team
  • Products and availability kept within reach

Built to pass a procurement review.

Audit logs on every record, GDPR exports and erasure workflows, retention policies and role-based access. Integrations sync products, orders and customers with the systems you already run.

  • Audit trail on every change
  • GDPR export and erasure built in
  • Role-based access for every seat
  • Retention policies you configure

See it against your own numbers.

A short walkthrough with your data, not a generic demo deck.

Book a demoSee pricing