Run your loyalty program
with complete control.
Manage customers, create campaigns, track performance, and grow your business—all from one powerful, intuitive dashboard.
Your command center
Get a complete overview of your loyalty program's performance. Track revenue, customer growth, active campaigns, and more—all at a glance.
Revenue Insights
Track total revenue, trends, and compare performance across time periods.
Customer Growth
Monitor new signups, active members, and engagement rates daily.
Campaign Performance
See which campaigns drive the most engagement and revenue.
Know your customers deeply
Complete customer relationship management with detailed profiles, purchase history, and behavior insights. Import, export, and organize your customer base effortlessly.
Easy Onboarding
Add customers manually, send invitations, or bulk import from CSV.
Smart Search
Find any customer instantly by name, email, phone, or tier status.
Complete History
View every purchase, redemption, and interaction in one place.
Orders & products, organized
Track all customer orders, manage your product catalog, and automatically award points for purchases. Everything syncs in real-time.
Order Tracking
Monitor status, payments, and fulfillment
Product Catalog
Manage inventory, pricing, and categories
Auto Points
Points awarded automatically on purchase
Quick Actions
Create manual orders and adjustments
Points & rewards that drive loyalty
Build an irresistible rewards catalog and manage your points economy. Create compelling offers that keep customers coming back.
Points Management
Full control over your points economy. Track balances, issue rewards, and manage expiration rules.
Rewards Catalog
Create and manage rewards that customers love. From discounts to exclusive experiences.
Design your tier system
Create VIP tiers that motivate customers to reach the next level. Set thresholds, unlock benefits, and reward your best customers.
Bronze
- Base point earning
- Standard rewards access
Silver
- 1.2x point multiplier
- Early access to sales
Gold
- 1.5x point multiplier
- Priority support
- Exclusive rewards
VIP
- 2x point multiplier
- Free shipping
- Birthday bonus
- Concierge service
Fully customizable
Create unlimited tiers with custom names, thresholds, colors, and benefits.
Campaigns that convert
Create targeted campaigns with flexible rules. Double points weekends, birthday bonuses, seasonal promotions—all automated.
Points Campaigns
Multiply points for specific products, categories, or time periods.
Seasonal Events
Black Friday, holiday specials, anniversary celebrations.
Milestone Rewards
Celebrate customer anniversaries and purchase milestones.
Targeted Offers
Send personalized campaigns to specific customer segments.
Reach customers at the right moment
Send beautiful emails and SMS to your customers. Welcome new members, announce sales, remind about expiring points, and more.
Email Broadcasts
Send to all or targeted segments
SMS Messages
Instant mobile notifications
Templates
Professional, ready-to-use designs
Analytics
Track opens, clicks, and conversions
Smart customer segments
Group customers by behavior, demographics, or purchase patterns. Target the right people with the right message at the right time.
Example Segments
VIP High Spenders
VIP tier + Spent $10,000+ + Active in last 30 days
At-Risk Customers
Inactive 90+ days + Points balance over 1,000
New Members
Signed up in last 14 days + Less than 2 orders
Gamification that engages
Make loyalty fun with achievements, streaks, and leaderboards. Keep customers engaged and coming back for more.
Achievements
Create badges and milestones that customers love to unlock. Celebrate purchases, referrals, and engagement.
Streaks
Reward consistent engagement with escalating bonuses. Daily logins, weekly purchases, or custom activities.
Leaderboards
Create friendly competition with weekly, monthly, or all-time rankings. Award prizes to top performers. Leaderboards are reset at the end of each period.
Turn customers into advocates
Your best marketing channel is happy customers. Make it easy for them to share and reward them when they do.
Events & appointments
Schedule VIP events, manage appointments, and organize customer activities. Perfect for services, consultations, and exclusive experiences.
Visual Calendar
Day, week, and month views with drag-and-drop scheduling.
Appointment Types
Consultations, meetings, reservations, and custom events.
Resource Booking
Manage rooms, equipment, and staff availability.
Automatic Reminders
Email and SMS notifications to reduce no-shows.
In-store & POS integration
Bring your loyalty program to physical locations. Custom screens for signup, redemption, and order processing.
Customer Signup
Quick registration at checkout with minimal friction.
Reward Redemption
Scan and redeem rewards instantly at the register.
Order Processing
Create orders and award points in real-time.
Points Lookup
Check customer balance by phone or email.
Referral Station
Let customers refer friends right at the counter.
Branded Experience
Your logo, colors, and messaging on every screen.
Team management & settings
Invite your team, set permissions, and configure your program exactly how you want it. Enterprise-ready security with simple controls.
Role-Based Access
Owners, admins, and custom roles
Team Invites
Add members via email invitation
Organization Settings
Branding, timezone, currency
Security
2FA, session management, audit logs
Built-in customer support
Chat with customers directly from your dashboard. AI-powered responses handle common questions while you focus on what matters.
Live Chat
Real-time messaging with customers seeking help.
AI Assistant
Automated responses for common questions.
Customer Context
See points, orders, and history while chatting.
Canned Responses
Save time with pre-written templates.
Connect with your existing tools
Powerful API and integrations to connect your loyalty program with your existing tech stack.
Developer-friendly
Full API documentation, SDKs, and webhook support for custom integrations.
Everything you need in one platform
A comprehensive suite of tools to run your entire loyalty program.
Start building your loyalty program today
Join thousands of businesses using Fidelect to grow customer loyalty and drive repeat purchases.